Shipping policy
At Syndicate, we aim to make every order experience simple, reliable, and transparent. Orders are carefully checked, packaged, and dispatched through trusted delivery partners.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed. During launches, promotions, or busy periods, processing may take slightly longer.
Delivery Times 🇿🇦
We currently deliver across South Africa.
Major metropolitan areas: 2–5 business days
Regional & outlying areas: 4–7 business days
Delivery estimates may vary due to courier schedules, public holidays, weather conditions, or circumstances outside our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your area. Any free-shipping promotions will be clearly displayed on the store.
Order Tracking
Once your order has been dispatched, you will receive your tracking information where applicable, allowing you to follow your parcel until delivery.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address and contact details. Syndicate cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and photographs of the package and product so our team can investigate and assist you.
Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, please contact us so we can assist with tracking the shipment and communicating with the relevant courier.
International Shipping
Syndicate currently focuses on shipping within South Africa. International shipping options may be introduced as the brand expands.
Contact
For questions regarding your order, shipping, or delivery, please contact our customer support team through the Contact Us section of our website.
Syndicate — Built for those who move differently.